Refund and Returns Policy

Last updated: January 2026

This Refund and Returns Policy applies to all purchases made from Ethos Films USA (“we,” “us,” or “our”) through https://ethosfilmsusa.com/.

Overview

Our refund and returns policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, we are unable to offer a full refund or exchange.

To be eligible for a return:

  • The item must be unused, uninstalled, and in the same condition as received
  • The item must be returned in its original packaging
  • Proof of purchase is required

Non-Returnable Items

Due to the nature of our products, the following items are non-returnable:

  • Opened or installed paint protection films (PPF)
  • Opened or installed window tint films
  • Products that have been cut, altered, or used
  • Clearance or sale items
  • Gift cards
  • Downloadable or digital products
  • Custom or special-order items

Partial Refunds (If Applicable)

Partial refunds may be granted in certain situations, including:

  • Products returned with damaged or missing packaging
  • Items showing signs of use not caused by our error
  • Returns initiated after the 30-day return window

Refunds

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original method of payment
  • Processing times may vary depending on your bank or payment provider

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again
  2. Contact your credit card company (processing times may vary)
  3. Contact your bank

If you have completed these steps and still have not received your refund, please contact us at Info@ethosfilmsusa.com.

Sale Items

Only regular-priced items are eligible for refunds.
Sale or discounted items are non-refundable.

Exchanges

We only replace items if they are defective or damaged upon delivery.

To request an exchange:

  • Email us at Info@ethosfilmsusa.com within 7 days of receiving the product
  • Provide photos and order details
  • Approved exchanges will be for the same item only

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you:

  • You will receive a gift credit for the value of the returned item

If the item was not marked as a gift:

  • Any refund will be issued to the original purchaser

Shipping Returns

To return an approved item, please contact us first for return instructions.

You are responsible for:

  • All return shipping costs
  • Ensuring the product is packaged securely

Shipping costs are non-refundable.
If a refund is issued, return shipping costs may be deducted from the refund amount.

We recommend using a trackable shipping service or purchasing shipping insurance. Ethos Films USA is not responsible for items lost during return shipping.

Need Help?

If you have questions regarding refunds or returns, please contact us:

Ethos Films USA
📧 Email: Info@ethosfilmsusa.com
📞 Phone: (689) 351-4137
🌐 Website: https://ethosfilmsusa.com/